Scope And Application

This Privacy Policy applies to persons who use our access channels such as mobile apps, website or call centre to request various Services provided by us. This Policy does not apply to information we collect from or about drivers, couriers, partner companies/firms, or any other persons who use the Sewa Cab platform.

This privacy policy sets out how Sewa Cab uses and protects the information given by you when you use our access channels. We, at Sewa Cab, respect your privacy and recognize the need to protect personally identifiable information such as name, address, and telephone number you share with us. We would like to assure you that the aforesaid information will only be used in accordance with this privacy statement.

PERUSAL OF INFORMATION PROVIDED BY YOU

We require this information to understand your needs and provide you with the Services requested, and in particular for the following reasons:

  • Internal record keeping and performing internal operations including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems
  • Send or facilitate communication between you and a Driver, such as (i) estimated time of arrival (ETA), and (ii) pickup and drop-off location
  • Gain better understanding of your needs and to provide you enhanced level of service quality and experience.
  • For sending promotional emails about special offers or for market research purposes. We may contact you by media such as email, phone or SMS.
  • With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public.

Cookies

A cookie is a small file which asks permission to be placed on your electronic device’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. However, unless you register with us, it contains no personally identifiable information that would allow us to identify you. Cookies cannot be used to read data off of your hard drive, and cannot retrieve information from any other cookies created by other websites. We use cookies in this manner to help us understand how visitors use our site, and to help us to improve our site.

We only use this information for statistical analysis purposes and then the data is removed from the system. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

ADEQUATE SECURITY AND CONFIDENTIALITY

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Sewa Cab will not sell, trade or disclose to third parties any information derived from the registration for, or use of, any online service (including names and addresses) without the consent of the user or customer (except as required by legal process or in the case of imminent physical harm to the user or others).

LINKS TO OTHER WEBSITES
Our website or access channels may contain links to other websites, apps or access channels of interest. However, once you have used these links to leave our access channel, you should note that we do not have any control over that other website, app or access channel. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites/apps and such sites/apps are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website/app in question.

This policy is subject to change from time to time. Updated version of the policy is always available on the company’s website as well as on other communication and service channels and platforms. We also endeavour to intimate changes to all our customers and registered users by way of electronic communication. You should also access our privacy policy regularly to ensure you understand our current policies.

YOUR PREROGATIVE

You may ask us to provide you the details of your personal information that we hold. We shall be happy to do so without any charge. You may also ask us to edit or erase any data we may hold about you by sending us an email at the email address provided at the end of this page/document.

Contact & Legal

If you have any questions about this Privacy Statement, please contact Sewa Cab using the information provided in Contact or Support section/page or by writing an email to sewa@sewa.cab.

Sewa Cab is a trading name of Chaalak Shakti, a union of drivers, and its administrative office is located at 272 Patparganj Industrial Area, New Delhi – 110092.